USA & SINGAPORE JOINT VENTURE
We warrant against any defective batteries we manufacture for 6 months from date of purchase. We build our packs fresh at the time of your order but also please make sure to check the battery carefully upon arrival for any faults, such as low voltage, no voltage, puffing, etc. If any such problems arise, please be sure to stop using the defective battery immediately.
We will pay for any shipping charges on faulty packs that are covered under our warranty.
Manufacture Warranty Coverage and Duration
Abnormal pack voltages must be reported within 30 days from the date of purchase.
Bloated cell(s) must be reported within 30 days from the date of purchase.
Persistent imbalance of one cell of greater than 0.3 volts when compared to the average of the other cell(s) in the pack, this imbalance must be reported within 30 days from the date of purchase.
Crash Warranty Coverage and Duration
Talk to John directly about our “Crash Warranty”, he'll look after you directly.
Shipping and Duties
With the IATA governing rules for Lithium battery Transportaion we can only ship via courier. We prefer Fedex, UPS or TNT. Please do not ask us to ship via registered mail as it is highly unsafe and illegal.
Also at REVOLECTRIX when you order online we'll cover your import taxes and duties. We'll cover taxes and duties on import for the following countries:
We're working on the others
For other countries we'll of course ensure to try get the package though customs as painless as possible via our own methods.